Refund and Returns Policy

We understand that circumstances may arise where you need to return a product, and we want to ensure your experience is as smooth as possible. Please take a moment to familiarize yourself with our Refund and Returns Policy outlined below.

1. Eligibility for Returns:

At Robin Woodwork, we accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused in its original condition upon delivery or pick-up. Please keep your proof of purchase handy for a smoother return process. 

2. Refund Process: 

Once we receive your return item, our team will inspect it for eligibility. You will receive an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within five business days. If you haven’t received your refund within a reasonable timeframe, please contact our customer service team at [r.robin.woodwork@gmail.com]

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. To initiate the return process, please contact our customer service team at [r.robin.woodwork@gmail.com]. They will provide you with detailed instructions on how to return the item.

4. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [r.robin.woodwork@gmail.com] to initiate the exchange process.

6. Cancellations:

Orders can be cancelled within 24 hours of purchase. If you wish to cancel an order, please contact us at [r.robin.woodwork@gmail.com] with your order number and details. We’ll do our best to accommodate your request.  

7. Damages or Defective items:

If you receive a damaged or defective item, please contact us within seven days of receiving your order. Include clear photos of the damaged or defective item in your email to expedite the resolution process. Our customer service team will guide you through the steps to address the issue promptly. 

8. Refund Exceptions:

We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria or if it is returned without prior authorization. If you have any concerns or questions about your return, please contact our customer service team for assistance. 

Contact Information

If you have any questions or require further clarification regarding our Refund and Returns Policy, please reach out to our customer service team at [r.robin.woodwork@gmail.com]. We are here to assist you and ensure your satisfaction with your Robin Woodwork purchase.